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FAQ


What do I do if I am not receiving emails from Cindy Cruse Ratcliff?
Be sure to check your spam or junk folder if you are not receiving emails from us even after subscribing or making a purchase. Some email providers will mistakenly mark mail as  junk/spam/bulk email and inadvertedly not post the message in our users inboxes.

The other option is to add
info@cindycruseratcliff.com to your address book so that it automatically bypasses the filtering process and goes directly to your inbox. 

How do I download the digital tune that I purchased onto my PC?
Thank you for your purchase! If you purchased a digital download you can download your tune immediately by logging into your account on the Cindy Cruse Ratcliff store and follow the step by step guide below, note that depending on your browser and computer instructions may vary:

1. Click here:
http://www.cindyratcliff.com/shop/Scripts/default.asp

2. Login to your account using your username/email address and password

3. Click on "My Account" at the top center of your screen

4. Click on the specific "Order Number" of the download you purchased listed in the "Your Orders" box.

5. Click on "Download" at the top of your screen. It will then move your cursor to the bottom of the page with your order information. Some browsers allow you to skip this step and go right to "Save file as"

6. Click on "Download" in the "Qty/Title/Sub Total" box highlighted and underlined in blue.

7. A new window will open. Click on "Save file" to save it to your computer.

8. Your file will immediately start downloading (usually within 20-30 seconds depending on your internet speed)

9. Once your download is complete your computer will either prompt you to play the song you downloaded or you will need to go to the location on your computer where you saved the file to listen.

10. Enjoy your tune!

What is a split trax?
A split trax recording is a normal stereo recording, playable on any audio system, that allows the user to adjust the levels coming from the left and right channels. The left channel is the instrumental version of the song and the right channel is the vocal version of the song (excluding any solos).